Refund policy

Return & Issue Resolution Policy

At Golden Memory Co., each magnet is custom-made with care and attention to detail. Because all of our products are personalized, we do not accept returns or exchanges.

That said, your satisfaction matters to us. If there is an issue with your order—such as damage during shipping, a defect, or an error on our end—please reach out within 5 days of delivery. We’re happy to review the situation and work with you to find a fair solution.

To help us assist you quickly, please include:
- Your order number
- A description of the issue
- Clear photos (if applicable)

Contact us at: hello@goldenmemorycompany.com

We appreciate your understanding and your support of our small business!